Last updated: January 2025
Our Refund Approach
At G-max, we are committed to delivering quality services. This policy explains when refunds are granted and how they work.
When Refunds Are Granted
Order Cancellation (before processing starts): If your order has not started processing, you can request cancellation and receive a full wallet credit.
Partial Completion: If a service is partially delivered and cannot be completed, the undelivered portion is credited back to your wallet.
Technical Failure: If we fail to deliver due to a technical issue on our end, a full refund to your wallet will be issued.
Duplicate Orders: If you accidentally placed the same order twice, contact support and we'll refund one to your wallet.
When Refunds Are NOT Given
Completed orders: Once an order is marked complete, we cannot issue refunds.
Wrong link provided: If you provided an incorrect URL or account link, we are not responsible for services delivered to the wrong target.
Account changes: If you make your account private or delete it after placing an order, no refund is issued.
Wallet balances: Wallet credits cannot be withdrawn as cash — they can only be used for future orders.
Refund Processing
All approved refunds are credited to your G-max wallet balance instantly. We do not process cash refunds to bank accounts or cards.
To request a refund, open a support ticket with your order number and reason. Our team reviews requests within 24 hours.
Need Help?
If you believe you qualify for a refund or have a billing question, contact our support team or open a ticket from your dashboard.